Warranty

All handsets come with our 12 month warranty EugroMobileCare 12, which is included in the standard purchase price. This warranty is serviced by our warranty partner, USA Warranty Services. For more information or to make a claim call 1-888-99-EUGRO.

It is possible to upgrade your standard warranty to EugroMobileCare Silver, Gold or Platinum at the time of purchase. The details of each warranty offering are outlined below.

EugroMobileCare 12

  • 12 month USA-wide warranty.
  • DOA replacement within the first 48 hours.
  • Equivalent to manufacturer’s warranty under brand EugroMobile.
  • Repair centres in various locations.
  • Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
  • Repair Guarantee: within 30 working days of receipt, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe.
  • Return postage is included.

EugroMobileCare Silver

  • EugroMobileCare 12 plus:
    • Express repair service where possible.
    • Courier pick up of faulty handsets.
    • Loan handset available for duration of repair.

EugroMobileCare Gold

  • EugroMobileCare 12, extended to 24 month USA-wide warranty.

EugroMobileCare Platinum

  • EugroMobileCare GOLD plus:
    • Express repair service where possible.
    • Courier pick up of faulty handsets.
    • Loan handset available for duration of repair.